FAQ’s

You or your healthcare provider can order an at-home test from the BaleDoneen website.

You’ll receive your imaware™ kit(s) at your house within 5 business days.

Set aside 15 minutes to complete the test.

First, register your kit online at https://imaware.health/start

Then you can draw your sample following the instructions provided after your register.

Send your kit back using the provided pre-paid shipping bags.

Receive your results within 5 business days.

Prior to Collection: 

Please be well hydrated and warm up your fingers. Generally, running hands under warm water will help with blood flow in the hands; also moving around for about five minutes prior to the draw. The ring finger is a great finger to pull the collection from as it is generally not as calloused as the rest of the fingers.This is important because for some people, if they are slightly dehydrated, cold, or anxious they can have a hard time producing a sample.

Collecting the Sample:

The lancet should be firmly pressed into the middle-side of the finger. Not in the middle, due to the nerves there and not too close to the side because it’s more difficult to produce the amount of blood required there. Please see the picture below. Ideally, avoid choosing a spot that is either too close to the tip of the finger or are too close to the side. If possible, avoid squeezing your finger to get the drops required as that can affect the blood sample. If you have to squeeze the finger to get the collection started, it should be just above the knuckle.

Location of finger prick:

When you place an order, our partnerimaware™ will begin to package your collection kit immediately.  When orders are placed before 2pm Central Time, we ship those kits out the same day.  For orders placed after 2pm, we ship the next day.

We utilize USPS First Class shipping, and your kit will be shipped to you within 5 business days. In fact, most of our customers get their kits within 3 business days.

imaware™ currently shipsBaleDoneen tests to all continental US states except New York due to state regulatory laws. We’re actively working to receive approval in New York. We don’t currently ship to Canada or any other countries outside of the US.

Your kit will be shipped in a discreet, unmarked box via USPS to protect your privacy. You will be notified via e-mail once your kit has shipped.

Yes. The kit itself is good for 6 months, so you can order it early but you should use it within that time frame.

Once drawn, the sample is temperature stable for 14 days, but we recommend you draw your sample and return in mail on the same day.

We have tested our sample stability to 110 degrees Fahrenheit with no degradation. We would recommend you drop your package off to the brick and mortar USPS location instead of a blue box if the temperature that day is over 90 degrees.

Yes, we have designed multilayer packaging and our collection devices help the sample remain stable at ambient temperatures for up to 14 days. We also inspect the sample to make sure it’s fine before testing to ensure accurate results.

The kit itself is good for 6 months, so you should use it within that time frame.

Once drawn, the sample is temperature stable for 14 days, but we recommend you draw your sample and return in mail on the same day.

You will receive your results through the imaware™ digital platform. When your results are ready, you’ll receive an email notifying you. You can then login and view your results by logging into the patient portal at https://portal.imaware.health/. Your digital results are also readily available to be downloaded as a PDF.

Yes, your imaware™ account is secure. We have built leading-edge encryption and security features, and our digital health platform is HIPAA compliant. For more details about our privacy policy, please click here.

No, you own your health data and we will never share your information without consent. We do not share your individual-level information with any third party. We do not provide your information or results to employers or health insurance companies.

We may reach out to you from time to time to see if you would be interested in supporting research projects, but these are on a positive opt-in basis only.For more details about our privacy policy, please click here.

While laws and regulations vary with regard to how long medical records must be stored by state, our intention is to have the records stored to meet regulatory requirements where applicable by state.

Please reach out to us at support@imaware.health if you have further questions on this topic.

No, you choose how your information is used and shared with others. We do not share your individual-level information with any third party. We do not provide your information or results to employers or health insurance companies. For more details about our privacy policy, please click here.