FAQs

The kit itself is good for 6 months, so you should use it within that time frame.

Once drawn, the sample is temperature stable for 14 days, but we recommend you draw your sample and return in mail on the same day.

Yes, we have designed multilayer packaging and our collection devices help the sample remain stable at ambient temperatures for up to 14 days. We also inspect the sample to make sure it’s fine before testing to ensure accurate results.

We have tested our sample stability to 110 degrees Fahrenheit with no degradation. We would recommend you drop your package off to the brick and mortar USPS location instead of a blue box if the temperature that day is over 90 degrees.

Yes. The kit itself is good for 6 months, so you can order it early but you should use it within that time frame.

Once drawn, the sample is temperature stable for 14 days, but we recommend you draw your sample and return in mail on the same day.

Your kit will be shipped in a discreet, unmarked box via USPS to protect your privacy. You will be notified via e-mail once your kit has shipped.

imaware™ currently shipsBaleDoneen tests to all continental US states except New York due to state regulatory laws. We’re actively working to receive approval in New York. We don’t currently ship to Canada or any other countries outside of the US.

When you place an order, our partnerimaware™ will begin to package your collection kit immediately.  When orders are placed before 2pm Central Time, we ship those kits out the same day.  For orders placed after 2pm, we ship the next day.

We utilize USPS First Class shipping, and your kit will be shipped to you within 5 business days. In fact, most of our customers get their kits within 3 business days.

Prior to Collection: 

Please be well hydrated and warm up your fingers. Generally, running hands under warm water will help with blood flow in the hands; also moving around for about five minutes prior to the draw. The ring finger is a great finger to pull the collection from as it is generally not as calloused as the rest of the fingers.This is important because for some people, if they are slightly dehydrated, cold, or anxious they can have a hard time producing a sample.

Collecting the Sample:

The lancet should be firmly pressed into the middle-side of the finger. Not in the […]

You or your healthcare provider can order an at-home test from the BaleDoneen website.

You’ll receive your imaware™ kit(s) at your house within 5 business days.

Set aside 15 minutes to complete the test.

First, register your kit online at https://imaware.health/start

Then you can draw your sample following the instructions provided after your register.

Send your kit back using the provided pre-paid shipping bags.

Receive your results within 5 business days.